The family found themselves in a difficult life situation in the city of Neryungri (Republic of Sakha, Yakutia) and needed not only the necessary consular documents, but also moral support from the Consulate General of Uzbekistan in Novosibirsk.

The diplomats met with the family. The mother of the children who lost her passport was given a certificate for returning to Uzbekistan free of charge. The woman and her children also purchased flights to Uzbekistan.

A citizen of Uzbekistan and her children took off for their homeland on a flight operated by Uzbekistan Airways.