In accordance with the "Rules for the provision of telecommunications services" in force in the Republic of Uzbekistan, tariff conditions should not worsen the situation of the consumer and contradict his interests.

Based on the results of the analysis of citizens' appeals received by the Committee, it was found that most of the tariff plans of UNITEL LLC (Beeline brand) provide for the so-called daily payment regime. This feature is activated automatically if there are insufficient funds on the balance to charge the monthly subscription fee. However, subscribers did not have the opportunity to disable or manage this service on their own, which caused massive complaints and material losses.

As a result of the Committee's order, the company has implemented a convenient mechanism for managing the "switching to daily subscription fee mode" function.

The relevant information has been published on Beeline's official website, and subscribers connected to current tariff plans with this option have received an SMS notification with instructions.

Now the function can be controlled in the following ways:

· using the USSD code;

· through the Hamby mobile app;

· by calling the contact center;

· when contacting Beeline sales offices in person.

The Competition Committee recognizes that UNITEL LLC fulfilled the order in accordance with the established procedure and created more transparent and flexible conditions for subscribers to receive services. In this regard, consumers are advised to carefully read the terms of service and actively exercise their rights.

Earlier, similar measures were taken against other mobile operators, including Ucell and Mobiuz, which also eliminated the identified violations.

The Committee continues to constantly monitor the observance of consumer rights in the telecommunications sector and takes practical measures to increase their protection.