As it was established, when purchasing the ticket, the passenger notified the airline in advance of his medical needs, and the company confirmed that special meals would be provided on board. However, this commitment was not fulfilled on the day of the flight.

In addition, the complaint also noted that the sanitary and hygienic condition of the aircraft cabin did not meet the requirements - waste left over from the previous flight was found on the seat provided to the passenger.

As a result of an internal audit conducted at the request of the Committee, the airline confirmed that the fault had indeed occurred, and the food had not been loaded by the catering service of Ankara Airport.

As compensation for the moral and material damage caused, the airline decided to provide the passenger with an upgrade to business class on the next flight. Thus, the consumer's rights were restored.

Also, regarding the sanitary condition of the airline's cabin, it was instructed to strengthen control by responsible services.